Privacy Policy 

Digital Downloads Shop

1. Overview

• This policy applies to all purchases made from our UK-based online shop selling downloadable digital products. By purchasing from our shop, you agree to the terms outlined below.

2. Payment Methods

• We accept payments via PayPal and Stripe, providing secure options for credit/debit cards and PayPal accounts.
• All transactions are processed in GBP (£), unless otherwise specified.

3. Order Process and Product Delivery

• After completing your payment, you will receive an order confirmation email containing your payment details and a unique download link for your purchased download.
• Download links are typically available immediately after payment. Please check your spam/junk folder if you do not receive your confirmation email within a few minutes.
• Download links may have an expiry period for security reasons. If you encounter any issues accessing your download, please contact us for assistance.

4. Refunds and Cancellations

• Due to the digital nature of our products, all sales are final once the download link has been accessed.
• Refunds may be considered only if the digital file is faulty or not as described. If you experience any issues with your download, please contact us within 14 days of purchase with your order details.
• For PayPal payments, refunds can be processed up to 180 days after the original payment, subject to eligibility and our review.
• Refunds will be issued to the original payment method.

5. Disputes and Chargebacks

• If you believe there has been an error with your order, please contact us directly before initiating a dispute through PayPal or your bank. We aim to resolve all issues quickly and fairly.
• In the event of a dispute, we may request evidence to support your claim and will work with the payment provider to reach a resolution.

6. Taxes and VAT

• Prices include any applicable UK VAT or digital sales tax. We comply with all relevant UK and EU VAT regulations for digital products.

7. Security and Privacy

• Your payment information is handled securely through PayPal and Stripe, both of which comply with industry-standard security protocols (including PCI DSS).
• We do not store your payment card details on our servers.

8. Usage and Copyright

• All digital PDF journals sold are for personal use only. Redistribution, resale, or commercial use is strictly prohibited without prior written consent.

9. Customer Enquries

• For any questions, download issues, or refund requests, please contact us via our contact form provided on our website. We aim to respond within 3 business days.

10. Changes to This Policy

• We reserve the right to update this policy at any time. Changes will be posted on our website and will apply to future purchases.

This policy ensures compliance with UK digital product standards, covers payment options, delivery, refunds, and customer protection, and is suitable for a digital shop using PayPal and Stripe.